The Electric Theatre - Guildford

Access Information

Accessibility Policy

The Electric Theatre aims to be welcoming and accessible to all. We strive to provide excellent customer service and accommodate the needs of our patrons where we can. We are committed to making your visit as straightforward and enjoyable as possible, and our Accessibility Policy sets out how we will do that.

Companion tickets

A companion accompanying a disabled patron attends for free (tickets need to be booked in advance at the Box Office). We do not require any proof of disability, and place trust in our patrons to be honest regarding their needs.

Parking

The Theatre has two designated car parking spaces for disabled patrons or patrons with mobility issues. These can be reserved in advance by contacting the Box Office. We endeavour to offer parking to all disabled patrons and will accommodate additional cars whenever possible. There are also two blue badge bays directly outside of the theatre, these are owned by the council and are open to anyone with a blue badge, they cannot be reserved unfortunately.

Access

Please contact us to request our season brochures in an alternative format or language. Assistance dogs are more than welcome, please advise the Box Office when booking so we can provide you with appropriate seats in the Auditorium.

There is a ramp at the front of the building so that anyone with any mobility needs is able to enter easily.

Both Box Offices have an induction loop (magnetic field) hearing system. The Auditorium uses a Sennheiser infrared hearing system, which requires the use of headsets. Headsets are available from the Box Office.

Our Box Office can be contacted via email for those patrons unable to use the telephone.

The Auditorium has space for up to ten wheelchairs. An accessible WC is on the ground floor and there is level access to the Café Bar and Auditorium. The Theatre is accessible via a ramp at the front of the building.

We also offer patrons the option to come into the theatre for a look around before coming to see a show. This needs to be booked in advance with the Front of House Manager, Emily on emily.clifford@electric.theatre, who will book in a time for you to come in.

Accessible seats

Wheelchair accessible seats are always the last seats to be sold for any event other than to disabled patrons.  Only when all other seats have been sold do these seats become available for general sale. This means that if a wheelchair user wishes to attend an event they have the opportunity to buy a ticket until the event is sold out. Unfortunately, our current Box Office ticketing system does not have the functionality to sell wheelchair accessible seats online. We are currently looking into how to make this a possibility.

Café Bar

The Café Bar offers a table service to patrons if required.


Our Box Office telephone number is 01483 501 200.

Please feel free to speak to a member of staff with any questions or comments.


Further Information

Please let us know your requirements when booking and we will strive to accommodate them. If you require the brochure in an alternative format or language then please let us know.

We also have The Electric Theatre Visual Story [668kb](This link will open in a new window), a pack to support children, young people and adults with autism, communication difficulties, other learning disabilities and those with English as a second language.

Our Policies

  • No babies in arms unless indicated.
  • Young children must have a valid ticket and occupy a seat.
  • Please note that when the brochure states that a production is suitable for children over a certain age, The Electric Theatre will not knowingly sell tickets for children younger than the age suggested.
  • The Electric Theatre is a smoke-free venue. Smoking is permitted on the lower terrace and plaza only. If in any doubt, please check with the duty manager.
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